4.If you are performing an online transfer other than the banking method above, the clearance of payment will only take place after 1 working day. We will process the order once the payment is successfully transferred to our bank account.
Heart To Heart Florist & Gift- Terms & Conditions
1) Substitution of Product:
• Heart To Heart Florist & Gift reserves the right to substitute any of the material used on the product that you have chosen, with an equivalent value due to unavailability of stock or if the quality of the product is not to our standard.
• Heart To Heart Florist & Gift reserves the right to substitute any of the material used on the product that you have chosen, with an equivalent value due to unavailability of stock or if the quality of the product is not to our standard.
Nevertheless, if there is an item that you “must have”, do call us to check before placing the order. Otherwise, we will substitute it without prior notice.
• Options of flowers & materials varies due to changes in weather, changes in season, delay in transportation or other unpredictable situations.
• Options of flowers & materials varies due to changes in weather, changes in season, delay in transportation or other unpredictable situations.
Nevertheless, if there is an item that you “must have”, do call us to check before placing the order. Otherwise, we will substitute it without prior notice.
• Options of flowers & materials varies due to changes in weather, changes in season, delay in transportation or other unpredictable situations.
• Options of flowers & materials varies due to changes in weather, changes in season, delay in transportation or other unpredictable situations.
2) Pricing:
• Heart To Heart Florist & Gift reserves the right to amend the price shown due to the fluctuation of price, currency, supply or during valentine’s season.
3) Delivery:
• Delivery Address: kindly provide accurate information. Inaccurate information may result in delay or unsuccessful delivery.
• Should re-delivery or de-tour of destination is required, a min. delivery fees will be impose based on the destination.
• Should re-delivery or de-tour of destination is required, a min. delivery fees will be impose based on the destination.
• Recipient of the Delivery: kindly provide full name of the recipient (especially delivery to Medical Centers) and kindly ensure the recipient is already admitted or has not been discharged.
• Scheduling of delivery will only take place when payment is received and full delivery address is provided to us.
• Scheduling of delivery will only take place when payment is received and full delivery address is provided to us.
• Delivery Time is based on our delivery schedule of the day, nevertheless, we will do our best to follow the delivery time range specified by the sender.
• Delivery Time during peak season will be based on our delivery schedule of the day.
• Delivery Time during peak season will be based on our delivery schedule of the day.
Delivery Schedule
★★MONDAYS – FRIDAYS★★
Order Placed: before 12pm
Delivery Time: same day before 5pm
Order Placed: after 6pm
Delivery Time: next day before 5pm
Order Placed: before 12pm
Delivery Time: same day before 5pm
Order Placed: after 6pm
Delivery Time: next day before 5pm
★★SATURDAYS★★
Order Placed: before 12pm
Delivery Time: same day before 3pm
Order Placed: after 12pm
Delivery Time: Sunday / Monday before 12pm
Order Placed: before 12pm
Delivery Time: same day before 3pm
Order Placed: after 12pm
Delivery Time: Sunday / Monday before 12pm
★★SUNDAYS / PUBLIC HOLIDAYS★★
Kindly call for appointment
• NOTE: We understand the importance of delivery; therefore we seek your corporation in planning your confirmation in order for us to arrange a successful delivery for you. You will be kept posted of any unforeseen delivery situation that may arise; therefore, your contact number is important.
Kindly call for appointment
• NOTE: We understand the importance of delivery; therefore we seek your corporation in planning your confirmation in order for us to arrange a successful delivery for you. You will be kept posted of any unforeseen delivery situation that may arise; therefore, your contact number is important.
4) Proof of Delivery:
• All DOs will be signed by the recipient along with the recipient’s name. If deliver to a company, we will request for a company stamp. If the company stamp is not available, we will request the recipient to indicate the name in the DO.